Merchant HQ > Launch

Launch steps

Whether you’re launching your subscription program or migrating from another platform, Recharge will walk you through every step of your journey. Once you’re up and running, be sure to explore Recharge's full suite of tools to maximize retention and increase revenue.

Your launch path

There are three onboarding paths; self-service, assisted, and migration. Self-service is for those on our Standard plan. Assisted is for those who sign up for a Pro or Custom plan. Migration is for those who are transitioning off another subscription provider and can be done self-serve or assisted depending on your plan type and level of complexity.

Self-service launch

If you’re implementing Recharge for the first time, an in-app guide will take you through onboarding. Full-length training courses, videos, and setup guides are available to help you adjust every aspect of your new offering. See the section below for recommended resources.

We’ve partnered with Upwork to provide you access to Recharge-experienced freelancers, available for hire on an hourly, ongoing, or project basis, with no contract required.

For long-term or more complex projects, we recommend working with one of our trusted agency partners.

Assisted launch

If you’re launching Recharge for the first time and using our Pro or Custom plan, an Implementation Engineer will be assigned to support your launch at no additional cost. Your Implementation Engineer will reach out directly to get the process started.

Migrations

If you’re migrating to Recharge from another provider, complete our migration form and take a look at our step-by-step migration overview.

Our subscription tools

Once your subscriptions are up and running, discover quick-wins and high-reward projects based on your brand's goal.

Build your growth strategy Build your retention strategy

Frequently asked questions

How long does it take to implement Recharge?

A simple implementation can take just 15 minutes using our out-of-the-box tools, but more customized implementations and migrations may take longer. We recommend starting simple, then customizing more over time.

What support does Recharge offer?

Your support offering depends on your plan type. All merchants can access 24/7 in-app support via virtual assistant. For live support, you can connect with an agent from 6 AM to 6 PM PT, Monday through Friday (excluding observed US holidays). You can also email our support team anytime for assistance through the in-app support window.Some plans also include an account manager or video callback support during business hours. Account managers provide strategic guidance, training, and additional resources. Check your contract or plan for more information.

Do I need any technical skills to implement Recharge?

Nope! You could launch Recharge in 15 minutes with no technical skills.Our out-of-the-box solution allows for a robust subscription experience, but if you are looking to take it a step farther:Our developer hub houses API, SDK and more documentation to create more advanced customizations.Don’t have development resources? We’ve partnered with Upwork to connect you with individual free-lancers for project-based or hourly work, with no contract required. For bigger or more complex projects, explore our partner agencies teamed with Recharge experts.

Does the setup process depend on my ecommerce platform?

Our onboarding checklist is most accurate for storefronts using Shopify. Launching a BigCommerce store is slightly different.The in-app setup wizard will always take you through every step you need to complete before launching. If you exit the setup wizard, you can click the navigation to return to your onboarding checklist.

Will Recharge integrate with my tech stack?

Most likely! Recharge integrates with most major tech solutions. If you don’t see your integration in the directory, your developer can also use our Developer Hub to access our API and SDK documentation and build a custom connection.

How can I customize the subscriber experience?

You can customize every part of the subscriber experience, from adding subscriptions to their cart to subscription notifications and management.

My widget didn’t work! How do I fix it?

Widget issues can vary depending on your ecommerce platform. Some custom themes and third-party page builders are not supported.

How do my customers modify their subscriptions?

Subscribers can manage subscriptions in the customer portal. You can enable features like passwordless login to make subscription management easier.

How do I educate customers on the benefits of subscriptions?

Make it easy for customers to learn how to access the customer portal, manage their own subscriptions, and see the benefits of subscribing over a one-time purchase. Here are two things you can do right now:Provide subscription information on your storefront with both a dedicated landing page and on the product details page right within your subscription widget.Use our pre-built Klaviyo flows to welcome subscribers and highlight the benefits of being a subscriber.

What training should I provide my customer support team?

Your support team will need to know how to access Recharge to answer customer questions and make updates on their behalf. We’ve created documentation on all the important features to train your support team on.

How do I customize my subscription product’s shipment frequency options?

When you create a subscription plan, you can choose a subscription frequency based on days, weeks, or months. After you publish your subscription widget, you can return to your product details to add more advanced subscription rules.