Russell Kwok

Russell Kwok

Russell is an Associate Product Marketing Manager at Recharge

Failed payments: What they are and how to solve them
Failed payments: What they are and how to solve them

Failed payments are a major headache for ecommerce brands, distracting from core business activities and causing revenue loss. Since acquiring new customers costs five times more than retaining existing ones, understanding what failed payments are and how to address them is crucial for any subscription business.

How to use Recharge’s Cancellation Prevention and customer retention tool
How to use Recharge’s Cancellation Prevention and customer retention tool

At Recharge, we prioritize listening to you and integrating your feature requests into our platform. Our latest addition is a suite of cancellation prevention and customer retention tools designed to help you reduce subscriber churn effectively.