Ask anything about your store. Get the answer in seconds from Remi

Remi is Recharge’s AI assistant, built directly into your dashboard and running on your store’s actual data. Ask where your churn is concentrated, how your customer cohorts are performing, or why a charge failed, and you get the answer and the next step in the same conversation, without a ticket or a queue. It’s live now for every Recharge merchant.

The questions that decide your week aren’t hard to name. The bottleneck has never been coming up with them. It’s getting from the question to the answer before the cost shows up. Here’s what that looks like in practice.

Ask about	Example question	What Remi gives you
Churn & retention	“Which products have the highest churn?”	The products and cohorts driving churn, from your store’s data
Revenue & growth	“What is my MRR?”	MRR, subscriber count, and top products, in seconds
Failed charges	“Why does this customer’s charge keep failing?”	The decline reason and retry history, with a next step
Setup & config	“Will changing this discount affect existing subscribers?”	Step-by-step guidance built for your store’s setup

Where are subscribers churning, and when?

Remi shows you exactly which products and cohorts are driving churn, pulled straight from your store’s data. Your blended churn rate is an average, and averages hide things. A single number can’t tell you whether churn is spread evenly across your catalog or concentrated in one product or cohort that’s skewing the whole dataset.

When Blue Noons Coffee asked, the answer came back in seconds: a quarter of subscribers churn in the first three months. It wasn’t an industry benchmark. It was their number, from their store, without navigating a single dashboard. That’s the kind of answer that changes what you do next.

Just ask:

• “Which products have the highest churn?”
• “What is the split between active and passive churn?” 
• “What was my skip and reschedule rate last quarter?”

How is my subscription revenue tracking right now?

Remi answers your weekly revenue questions instantly, from your store’s data. MRR, subscriber count, top-performing products, and upcoming order volume are the numbers you check at the start of every week. Ask Remi and get the answer in seconds. There are no filters to set and no report to rebuild.

Just ask:

• “What is my MRR?”
• “How does this month’s subscription revenue compare to last month’s?”

A customer’s charge keeps failing. What happened?

Remi tells you why a specific charge failed and what to do about it, right in the conversation. A failed charge has a cost every time it goes unanswered long enough. The subscriber didn’t intend to cancel. Their card declined, and by the time a resolution comes back from a support queue, they’ve churned passively.

Ask Remi about a specific charge and it walks you through the decline reason, the retry history, and the next step. 

Just ask:

• “A charge was queued in March but not collected until May. What happened?”
• “A customer’s charge keeps failing. Can you help?”

How do I set up [X] without affecting existing subscribers?

Remi walks you through the change step by step, with the context of your store’s setup behind the answer, so you know what will happen before you touch it. Discount logic, selling plans, prepaid configurations, and product swaps all carry the same fear: if I change this, what breaks for the subscribers already on it?

You won’t get a generic help article that may or may not apply to your plan tier. You get an answer built for your setup. When Maris had a discount code that wasn’t attaching to a Shopify subscription order, Remi diagnosed and resolved it in minutes. 

Just ask:

• “If I update the discount from 15% to 20%, will existing subscribers be affected?”
• “How do I set up a prepaid 3-month subscription plan?”

Just ask Remi

Remi is live for every Recharge merchant, with no waitlist. Open your dashboard and look for the Remi chat icon in the bottom right corner. Ask anything about your store, your subscribers, or your data.

Just ask Remi