You've earned your subscribers. Hold on to them with Retain
Get more out of your acquisition spending and make customer relationships last with our suite of loyalty and retention tools.
*Retain is a paid add-on for Pro & Custom subscription plans
Good things don't have to end
Recharge's holistic suite of retention tools blocks churn from every angle to extend subscriptions and get the most out of your customer acquisition spending.
Engage, incentivize, and save subscribers with Retain.
44%
churn reduction
88%
of failed transactions recovered
30%
more subscriber account activity
The Recharge platform [has given] us a more complete picture of retention than we've ever had.
Nikita Michelsen, Chief of Staff, Wild Earth
Read the case studyInside Retain
Rewards
Nurture lasting subscriber relationships
Keep subscribers engaged with personalized rewards that get every customer to their next order.
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Leave points in the past. Mix and match incentives like cash-back credits, discounts, and free gifts to build a better loyalty program.
Highlight unclaimed rewards in key touch points like Cancellation Prevention flows, Failed Payment Recovery notifications, and Win Backs landing pages to engage at-risk subscribers.
Let subscribers pick options on the freebies they earn to guide their own experiences.
Craft different experiences for different subscribers with conditional branches. Optimize your rewards strategy with A/B testing.
Cancellation prevention
Turn cancellations around & retain subscribers
When customers move to cancel, offer them personalized reasons to stick around instead. Then use RechargeAI to uncover the factors driving churn.
Personalize offers based on subscriber behavior, traits, and shopping history. Combine multiple offers for a more compelling alternative. Prevent misuse with advanced incentive tooling.
Customize text and colors, adjust layout, and embed video to craft a cancellation journey that's unique to your all without writing a line of code.
No need to start another spreadsheet. RechargeAI analyzes churn data for you, surfacing actionable insights right on your dashboard.
Failed payment recovery
Minimize passive churn caused by payment failure
Don’t permanently lose customers to temporary payment issues. Recover more revenue and keep orders coming in with smart passive churn tools.
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Our AI-driven tech taps into data from 20,000+ merchants and 1.3 million daily orders to find the best time to alert customers and retry payments.
Subscribers update their payment information directly in the customer portal—no fuss involved.
Track the impact and results of your recovery strategy, and A/B test notifications to optimize your approach.
Win backs
Reverse churn & grow subscribers
Re-engage lapsed subscribers with the smoothest, most personalized reactivation experience on the market.
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Showcase your subscription benefits and winning products on landing pages that tell your brand story and drive conversion.
Customers can resubscribe without even logging in, providing an easy path to reactivation.
Deploy a winback campaign directly within Recharge, complete with custom notifications and reactivation landing pages.
Referrals (Soon)
Multiply customers with referrals
Turn your subscribers into brand advocates (and a new acquisition channel) with referrals that reward them and their friends.
Compare your options
Retain
Recharge empowers merchants with baked-in retention tools that help you to grow your business right out of the box.
Tom Bambara, Senior Manager of Customer Success and Customer Experience, Tiege Hanley
Read the case studyDrive retention with dynamic, personalized experiences.