Churn prevention powered by personalization
Save up to 33% of cancellations with the smart tool that gives customers personalized reasons to stay. Cancellation Prevention blocks churn and uncovers the factors behind it.
*Cancellation Prevention is included in all Pro & Custom subscription plans
Over 700,000 subscriptions saved
Personalize save offers to your customers
Mix and match incentives for different cancellation reasons, shopping patterns, and behaviors. A/B test to see which options customers find compelling.
Create cancellation experiences that stand out
Deter cancellations by highlighting subscription benefits, upcoming rewards, product benefits, and more on fully customizable landing pages—no coding necessary.
Transform data into action with AI insights
No more digging through data. Our AI identifies patterns in cancellation reasons, products, top-performing offers, and more to refine your retention strategy.
See what's possible with Cancellation Prevention
Gain end-to-end cancellation insights
Collect data on cancellations at each order milestone to refine your retention strategy.
Offer deals to price-sensitive customers
Offer discounts and free shipping on future orders to save cost-conscious customers.
Mix and match smart offer combinations
Customer has too much product? Offer a one-month delay, plus a free gift on the next order.
Make it easy to swap products
Customer didn’t like the flavor they got? Offer a different one they might like a bit more.
Test offer types against each other
Test discounts, gifts, skips, delays, and more against each other to find the most effective offers.
Prevent cancellation offer abuse
Safeguard the system by restricting how often customers can receive and redeem discounts.
Save more customers with fallback offers
If the first offer doesn’t work, a second, more appealing one (like a deeper discount) could do the trick.
Show off subscription benefits
Use custom landing pages to showcase the perks, rewards, and value customers will miss if they unsubscribe.
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Cancellation Prevention
“Cancellation Prevention’s A/B testing has helped us achieve a 23% save rate and a better understanding of why customers cancel—and, more importantly, why they choose to stay.”
Kelly Murphy, General Manager, LOLA
“It's essential that we match strong growth with retention. When Recharge's retention tools started outperforming our previous vendor’s, we made the switch—a decision we’ve been happy with ever since.”
Megan Snider, Director, Retention & Loyalty, Open Farm
“Cancellation Prevention has been crucial to our retention team, allowing them to quickly experiment and get real-time data on what flows are most effective for each cancellation reason.”
Ismail Salhi, Co-founder of Wild Grain
Churn prevention just got smarter