Churn prevention powered by personalization
Save up to 33% of cancellations with the smart tool that gives customers personalized reasons to stay.
Over 700,000 subscriptions saved
Personalize save offers to your customers
Mix and match incentives for different cancellation reasons, shopping patterns, and behaviors. A/B test to see which options customers find compelling.
Create cancellation experiences that stand out
Deter cancellations by highlighting subscription benefits, upcoming rewards, product benefits, and more on fully customizable landing pages—no coding necessary.
Transform data into action with AI insights
No more digging through data. Our AI identifies patterns in cancellation reasons, products, top-performing offers, and more to refine your retention strategy.
See what’s possible with Cancellation Prevention
Cancellation insights
Collect data on cancellations at each order milestone to refine your retention strategy.
Price-sensitive offers
Offer discounts and free shipping on future orders to save cost-conscious customers.
Mix & match offers
Customer has too much product? Offer a one-month delay, plus a free gift on the next order.
Make it easy to swap
Customer didn’t like the flavor they got? Offer a different one they might like a bit more.
A/B test incentives
Test discounts, gifts, skips, delays, and more against each other to find the most effective offers.
Prevent offer abuse
Safeguard the system by restricting how often customers can receive and redeem discounts.
Fallback offers
If the first offer doesn’t work, a second, more appealing one (like a deeper discount) could do the trick.
Highlight benefits
Use custom landing pages to showcase the perks, rewards, and value customers will miss if they unsubscribe.
Compare your options
Cancellation Prevention Recharge
Other subscription solutions Others
Highlight & apply unused credits & gifts in the cancellation flow
Integrate cancellation data into win-back campaigns for a hyper-personalized approach
Gain insight into cancellation patterns with AI-powered analysis
Swap customers to different product variants in the cancellation flow
Combine multiple incentives to make stronger offers
Cancellation Prevention’s A/B testing has helped us achieve a 23% save rate and a better understanding of why customers cancel—and, more importantly, why they choose to stay.”
Kelly MurphyGeneral Manager, LOLA
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It’s essential that we match strong growth with retention. When Recharge’s retention tools started outperforming our previous vendor’s, we made the switch—a decision we’ve been happy with ever since.”
Megan SniderDirector, Retention & Loyalty, Open Farm
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Cancellation Prevention has been crucial to our retention team, allowing them to quickly experiment and get real-time data on what flows are most effective for each cancellation reason.”
Ismail SalhiCo-founder, Wild Grain
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