Paola Ramirez Gutierrez

Thanks to Paola Ramirez Gutierrez and Robb Green for providing this blog post. Changing style settings using the Shopify theme editor can feel daunting if you’re not a designer. So, we made it as simple as possible to craft an appealing and brand-aligned customer portal, just by tweaking a few key elements.

The customer portal interface wields tremendous influence over customer behavior, from the decision to skip, cancel, or modify their orders to the overall perception of your brand. Having a portal that seamlessly aligns with your brand’s identity can make all the difference.

These days, shoppers value their time more than ever. According to Forrester, two-thirds of customers say that valuing their time is the most important thing a company can do to provide them with good service.  A key area for saving this time is through self-service support solutions.