Gordon Chandler
Gordon is a Growth Account Manager on the Customer Success team at Recharge.
Posts by Gordon
The secret to customer retention
Mar 25, 2022
We’ve all heard that it’s easier (not to mention cheaper) to retain an existing customer than it is to acquire a new one. This statement has profound effects on the bottom line. Even increasing customer retention rates by a few percent can increase profits significantly.
The golden rule of customer experience
Nov 5, 2021
These days, we all expect a level of ease and control when it comes to our life experiences, be it getting an oil change, hiring a plumber, or even doing our taxes. Naturally, ecommerce customers expect the very same—which is why it’s crucial for brands to ensure that their offerings are easy, convenient, and intuitive.
Why are subscriptions so popular?
Sep 1, 2021
Subscriptions become popular for one main reason: convenience.