Features > Customer portal

Customer portal

Create a compelling subscriber experience and allow customers to manage their subscriptions directly from Recharge’s self-service portal. 

100 million subscribers use the Recharge customer portal

Customers can independently adjust the frequency, products, and billing information of their subscriptions, driving sustainable revenue growth and reduced support tickets for your business.

Give your customers flexibility & build brand loyalty

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Manage orders, swap, or add products

Customers can easily pause, skip, or reschedule deliveries to keep their subscription active, and if they want to try something new, they can easily swap items or add a product to their order.

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Set up mobile and email alerts

Customers can manage their subscriptions on the go by enabling SMS or email alerts.

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Use passwordless login

Customers can easily login to their customer portal with a 4-digit authentication code sent via SMS or email.

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Gift subscriptions

Grow your revenue with a frictionless gifting experience. Empower your customers to gift subscriptions without requiring the recipient’s shipping details or product preferences. 

"It’s been impactful to give customers their own portal to manage their subscription, and do more than just cancel."

Reggie BlackCEO, Better Way Health

"We wanted our customers to feel like they had a ‘home’ on our website [with] a customer portal that was engaging, easy to use, and all about them."

Alix AdamsCEO, LitJoy

Explore out-of-the-box functionalities & robust customizations

Tap into powerful, ready-to-use customer portal features

Recharge offers a comprehensive set of customer portal features right out of the box so you can offer your shoppers effortless, user-friendly subscription management options.

Make no-code customizations that streamline your operations and increase customer retention. Our ready-to-use solution equips you with everything you need to quickly and efficiently launch an exceptional customer portal. This allows you to focus on what matters most: delivering value to your customers.

Deeply customize every aspect of your customer portal

Merchants on the Recharge Pro and Custom plans can access even more features that allow for both low-code and complete customization of the portal. This increased level of control allows you to adjust everything from the branding and styling of the portal to its enhanced self-service capabilities.

Empower your shoppers to manage every aspect of their subscriptions, blending our powerful features with your own creative vision to deliver a truly unique and branded customer experience. With our comprehensive documentation and educated developer support, bring your customization ideas to life efficiently and effectively to increase your LTV and retention.

Use the portal to address payment recovery risks faster

When a charge is declined, Recharge will automatically retry the charge based on intervals that you set. We can also notify your customer through the portal that the attempted charge failed and try to get their updated payment information, mitigating the risk of passive churn.

Looking for more advanced payment recovery methods? Check out our Integrations directory for a tech partner that fits your needs.

Screenshot of the Recharge customer portal being used to address payment recovery risks

Frequently asked questions

Have questions before you get started? We’re here to help.

How can investing in my self-service customer portal improve retention?

When businesses invest in their customer portals, they enable their customers to manage subscriptions themselves. Having access to a robust subscription portal allows your subscribers to take actions like updating their payment information for recurring billing and viewing their subscription billing history for any failed payments. This flexible form of subscription management creates a more seamless customer experience that can help build the loyalty and trust that boost customer retention.

How does the customer portal help save on support costs?

When you empower customers to view their subscription information and complete subscription management actions themselves, they can take control of their orders on their own timeline without having to contact your Support team. This not only saves your business valuable time and resources—it also creates a flexible experience for the customer that can increase satisfaction with your brand.

Is the Recharge customer portal free?

The Affinity customer portal theme is included and available out-of-the-box with all Recharge plans. To take your customization options to the next level, the Theme Engine and low-code extensions are available for merchants on Recharge’s Pro and Custom plans. For more information on pricing plans, visit our pricing page.